
	Note: This job description is an example only. Social Service Network does not guarantee or imply that any or all of the contents below will or would be used by potential employer. This job description is a culmination of various job descriptions and serves only as an example. Please review our disclaimer.

CASE MANAGER JOB DESCRIPTION

Senior Citizens

DEFINITION
Under direction performs professional social work with senior citizens and/or families to obtain health, financial and social services; provides assessments and develops and implements case management plans; performs related duties as required.
ONGOING INSTRUCTION
Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of operating procedures and policies within the department.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from professional or management staff.
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following:

Assist in the recruitment, training, supervision, and support of volunteers.
Build and maintain positive working relationships with co-workers, other city employees and the public using principles of good customer service.
Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop and create a cost effective care plan.
Conduct site visits to clients' homes.
Determine need for and conduct inter-agency and/or family conferences.
Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
Develop support systems to meet client needs by identifying and coordinating a variety of available services.
Develop, prepare and present training and educational programs/workshops.
Evaluate client risk and assess need for immediate intervention.
Interpret and explain laws, regulations and service programs to elders and others.
Prepare written reports for funding agency, city, and cooperating agencies.
Provide supportive counseling and advocacy for clients.

TYPICAL MINIMUM QUALIFICATIONS
Knowledge of:

Principles and practices of social work as applied to senior populations.
Principles and techniques of interviewing, mental health, diagnostic assessment and a variety of counseling methods.
Medical, psychological, educational, social service, legal, and community resources.
Signs and symptoms of mental illness and diseases which cause memory loss; family dynamics, and human behavior related to the aging process.
Cultural influences on behavior in a multicultural community.
Laws and regulations regarding elder abuse and functions of public assistance and social service systems.

Ability to:

Analyze situations and determine proper course of action by making decisions and utilizing independent judgment.
Assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psychosocial needs of clients.
Communicate clearly and concisely, both orally and in writing.
Conduct home site visits.
Engage clients in the problem solving process.
Establish and maintain effective working relationships with those contacted in the course of work.
Interpret and explain complex laws and regulations to clients and the general public.
Maintain records and prepare clear, concise, and complete reports.
Obtain information through questioning; establish and maintain effective casework relationships with clients.
On a continuous basis, know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services; analyze and assess elders and caregivers by active listening and direct observation; intermittently interpret laws, regulations and elder service programs; problem solve to assess needs of clients; observe seniors for assessment purposes; and explain regulations and findings to clients and families.
On an intermittent basis, sit, bend, twist, and climb while performing site visits; use telephone, and write or use a keyboard to communicate though written means; and lift or carry weight of 25 pounds or less.
Plan, develop, and implement case treatment plans.
Prepare and implement case management plans.
Prepare and present training programs and workshops.
Use a computer, calculator, telephone, and photocopy machine.
Work with various cultural and ethnic groups in a tactful and effective manner.

OTHER
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience and Training:
Possession of a Bachelor's Degree from an accredited college or university with major course work in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with senior citizens; or equivalent to a Master's Degree from an accredited college or university with major course work in social work, psychology, counseling, sociology, nursing, gerontology, or a related field and one year of professional case management experience involving senior citizens and related geriatric issues.
License or Certificate:
Possession of, or ability to obtain, a valid driver's license in your state.

Other licenses and certificates may be required.

This job description can also be found in Word form here.

Got a job description, resume or other suggestion? We welcome suggestions!

Social Service Network

Abuse Prevention Job Descriptions, Acute Care Job Descriptions, Adult Day Care Centers Job Descriptions, Adult Protection Job Descriptions, Alcoholic Recovery Job Descriptions, Alzheimer's Job Descriptions, Dementia Job Descriptions, Anti Gang Job Descriptions, Task Force Job Descriptions, Assisted Living Job Descriptions, Independent Living Job Descriptions, At Risk Youth Job Descriptions, At-Risk Youth Job Descriptions, Autism Job Descriptions, Autism Training, Baby Sitting Job Descriptions, Behavior Disorder Job Descriptions, Behavioral Management Job Descriptions, Behavioral Health Job Descriptions, Bereavement Job Descriptions, Grief Loss Bilingual Job Descriptions, Bilingual Job Descriptions, Bloodborne Pathogens Classes, CADC Job Descriptions, Certified Alcohol Drug Counseling Job Descriptions, Camp Counselor Job Descriptions, Camps Centers, Campground Job Descriptions, Career Counseling Job Descriptions, Career Counselor Job Descriptions, Caregiver Job Descriptions, Advocacy Job Descriptions, Caregiving Job Descriptions, Case Aide Job Descriptions, Case Manager Job Descriptions, Case Management Job Descriptions, Certified Nursing Assistant Job Descriptions, CAN, Chemical Dependency Job Descriptions, Child Abandonment Job Descriptions, Child Neglect, Child Abuse Job Descriptions, Child Neglect Job Descriptions, Child Care Centers, Child Care Job Descriptions, Child Predator Job Descriptions, Childcare Job Descriptions, Day Care Job Descriptions, Clinical Intake Job Descriptions, Intake Coordinator Job Descriptions, Clinical Supervisor Job Descriptions, Clinics, Cocaine Job Descriptions, Crystal Meth Job Descriptions, Corrections Job Descriptions, CPR Job Descriptions, Cardiopulmonary Resuscitation Job Descriptions, Criminal Justice Job Descriptions, Criminology Job Descriptions, Criminal Profiling Job Descriptions, Criminal Profile, Crisis Intervention Job Descriptions, Crisis Management Job Descriptions, Crisis Manager Job Descriptions, CSI Crime Scene Investigator Job Descriptions, Delinquency Job Descriptions, Child Neglect, Developmental Disability Job Descriptions, Disabilities, Direct Care Job Descriptions, Dispute Resolution, Relief Staff Support, Disabled Job Descriptions, Divorce Help, Domestic Abuse Job Descriptions, Spousal Abuse Job Descriptions, Domestic Violence Job Descriptions, Embalmer Job Descriptions, Cremation Job Descriptions, Careers, EMT Job Descriptions, Emergency Medical Technician Job Descriptions, Family Counseling, Marriage Counseling, Family Shelters, Family Shelters, Women's Shelters Job Descriptions, Forensic Science Job Descriptions, Pathology Job Descriptions, Funeral Home Beautician Job Descriptions, Funeral Home Job Descriptions, Funeral Homes Director, Gambling Disorder Job Descriptions, Addiction Job Descriptions, Group Homes, Healthcare Job Descriptions, Hearing Impaired Job Descriptions, Impairment Deaf Job Descriptions, Home Health Aide Job Descriptions, Home Health Care Job Descriptions, Hospice Job Descriptions, Hospice Job Descriptions, Internships, Interpreter Job Descriptions, Interpreters Job Descriptions, Job Coach, Coaching Job Descriptions, LADC Job Descriptions, Licensed Clinical Social Worker Job Descriptions, Local Associations, Clubs, Long Term Care Job Descriptions, Caregiver Job Descriptions, LPN Job Descriptions, Licensed Practical Nursing Job Descriptions, Mental Health Counselor, Mental Health Therapist Job Descriptions, Mental Illness Centers, Mental Health Job Descriptions, Mental Retardation Job Descriptions, Handicapped, Methamphetamine Centers, Meth Job Descriptions, Morticians Job Descriptions, Mortuary Science, Mortuary Beautician Job Descriptions, Pediatric Care Job Descriptions, Physical Therapy Job Descriptions, Physical Therapist Job Descriptions, Pre Employment Screening Job Descriptions, Pregnancy Prevention Job Descriptions, Pregnancy Help, Prison Job Descriptions, Prison Job Descriptions, Probation Job Descriptions, Probation Job Descriptions, QMRP Qualified Mental Retardation Professional, Rehabilitation Job Descriptions, Rehab Job Descriptions, Respite Care Job Descriptions, Respite Care Job Descriptions, Retirement Job Descriptions, Retirement Communities, RN Registered Nursing Job Descriptions, Sex Offender Job Descriptions, Sexual Predator Job Descriptions, Sexual Abuse Job Descriptions, Physical Abuse Job Descriptions, Sexual Assault Job Descriptions, Sheltered Workshops Job Descriptions, Sight Vision Blindness Job Descriptions, Sign Language Interpreter Job Descriptions, Skilled Nursing Job Descriptions, Special Ed Job Descriptions, Special Education, Special Needs Job Descriptions, Substance Abuse Job Descriptions, Chemical Dependency Job Descriptions, Swimming Instructor Job Descriptions, Swim Certification, Swimming Job Descriptions, Lifeguard Job Descriptions, Swimming Job Descriptions, Tactile Job Descriptions, Tactile Job Descriptions, TBI Traumatic Brain Injury Job Descriptions, Teen Job Descriptions, Terminal Illness Job Descriptions, Terminally Ill Job Descriptions, Tutoring Job Descriptions, Tutor Job Descriptions, Universal Precautions Classes, Vision Blindness Job Descriptions, Vocational Job Descriptions, Voc Rehab Job Descriptions Vocational Rehabilitation Job Descriptions, Volunteer Job Descriptions, Volunteer Job Descriptions, Vulnerable Adults Job Descriptions, Women's Shelters, Wrongful Termination Letters, Youth Centers, Youth Counselor Counseling Services Job Descriptions, Support, Social Service Job Descriptions, Human Service Job Descriptions, Health Care Job Descriptions, Training