|CASE MANAGER JOB DESCRIPTION|
Under direction performs professional social work with senior citizens and/or families to obtain health, financial and social services; provides assessments and develops and implements case management plans; performs related duties as required.
Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of operating procedures and policies within the department.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from professional or management staff.
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following:
• Assist in the recruitment, training, supervision, and support of volunteers.
• Build and maintain positive working relationships with co-workers, other city employees and the public using principles of good customer service.
• Conduct comprehensive client assessments to collect functional, environmental, psychosocial, financial, employment, housing, educational, and health information as appropriate to develop and create a cost effective care plan.
• Conduct site visits to clients' homes.
• Determine need for and conduct inter-agency and/or family conferences.
• Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
• Develop support systems to meet client needs by identifying and coordinating a variety of available services.
• Develop, prepare and present training and educational programs/workshops.
• Evaluate client risk and assess need for immediate intervention.
• Interpret and explain laws, regulations and service programs to elders and others.
• Prepare written reports for funding agency, city, and cooperating agencies.
• Provide supportive counseling and advocacy for clients.
TYPICAL MINIMUM QUALIFICATIONS
• Principles and practices of social work as applied to senior populations.
• Principles and techniques of interviewing, mental health, diagnostic assessment and a variety of counseling methods.
• Medical, psychological, educational, social service, legal, and community resources.
• Signs and symptoms of mental illness and diseases which cause memory loss; family dynamics, and human behavior related to the aging process.
• Cultural influences on behavior in a multicultural community.
• Laws and regulations regarding elder abuse and functions of public assistance and social service systems.