Patient Access Coordinator Opportunity|
ID 2017-6041 Status Full Time Shift Varied Schedule Varied Hours of Work Varied
The Hazelden Betty Ford Foundation is the world's leading organization singularly dedicated to combating addiction to alcohol and drugs with a full continuum of services.
Over the course of a year, we:
Serve over 15,000 patients annually through treatment centers in Minnesota, California, Illinois, Oregon, New York, and Florida
Educate over 600 professionals through our accredited Hazelden Graduate School of Addiction Studies, Professionals in Residence program and Summer Institute for Medical Students.
Provide publishing books and materials for over 32,000 publishing customers
Provide prevention services to over 50,000 students across the United States and the world
One of our key strategic objectives is people - our employees are essential in the process of propelling our organization forward to meet the challenges and opportunities ahead. Are you ready to excel in these challenges and opportunities? Do you possess the qualities below? Join Our Team!
What are we looking for?
Individuals with a Client, Customer, and/or Stakeholder Focus
Interpersonal Skills and Teamwork
Courage and Commitment
Adaptability and Learning Agility
What do we offer?
Competitive Benefits (health, dental, vision, etc)
Retirement Savings Plan with Employer Match
Diverse individuals encouraged to apply.
Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities
Patient Access Coordinators (PAC) are the gateway to care for our applicants to become patients with one-call resolution. PACís will answer calls live, doing a high level assessment to determine clinical appropriateness for one of our facilities and verification of benefits. PACís will collaborate with a number of other roles within the organization to provide resolution for the caller in the first call and to set up an appointment for a clinical assessment when appropriate. Customer service and sales are important skills, along with the ability to multi-task.
Utilize customer service and sales skills to provide resolution to callerís needs.
Conduct screening to determine clinical fit for Hazelden Betty Ford substance abuse services.
Obtain financial and insurance/benefit information in order to determine eligibility to participate in the programs available through HBFF locations.
Manage patient caseload to ensure conversion to admit.
Ensure appropriate documentation is recorded in patient record to facilitate complete and accurate registration in the EHR.
Bachelorís Degree or equivalent experience (Associate degree with 4 years related work experience OR HSD/GED with 6 years related work experience)
2-3 years of Customer Service and Sales experience
1 or more years in a call center atmosphere
Recovery and 12-step knowledge
Experience in a behavioral health setting
Anxiety Disorder/Phobias, Chemical Dependency, Co-Dependency, Counseling, Crisis Intervention, Depression, Intervention, Substance Abuse, Suicide Prevention, Treatment Planning
Hazelden: Changing lives. Every Day.
Hazelden helps individuals, families, and communities struggling with alcohol abuse, substance abuse, and drug addiction transform their lives. Our locations across the United States help people at all stages of the treatment and recovery process, supporting them with our Twelve Step-based model that is the modern standard for addiction treatment and recovery services.
Hazelden is involved in many aspects of addiction treatment and recovery:
Substance abuse treatment and alcohol rehab
Recovery support services
Prevention curriculum development
Addiction awareness and public policy advocacy
A history of hope and healing
Since its 1949 founding in a Minnesota lakeside farmhouse, Hazelden has become one of the world's largest and most respected private not-for-profit alcohol and drug addiction treatment centers. Thousands from every state and more than 40 countries have turned to Hazelden for quality addiction treatment, recovery support and expertise on addiction and recovery issues.
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Hazelden Betty Ford Center City, MN - Patient Access Coordinator